Refund & Return Policy

Thank you for shopping with us. Please read our refund and return policy carefully.

1. Refund and Return Policy Overview:

• We do not accept returns or exchanges on any products unless they are damaged or defective.

2. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us at [shatha.dafai@gmail.com] within [3 days] of receiving the product.
• We will provide instructions on returning the damaged or defective item.

3. Return Shipping:

• Customers are responsible for return shipping costs for damaged or defective items.
• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

• Once we receive the returned item and confirm its damage or defect, we will process a refund to the original payment method within [7] days.

5. Exceptions:

• We do not accept returns or exchanges for reasons other than damage or defect.

6. Inspection upon Delivery:

• Please inspect your order upon delivery. If you notice any damage to the packaging, report it to the delivery carrier and contact us immediately.

7. Contact Information:

• For any concerns or inquiries related to damaged or defective items, please contact our customer support team at [shatha.dafai@gmail.com]