Refund & Return Policy
Thank you for shopping with us. Please read our refund and return policy carefully.
1. Refund and Return Policy Overview:
- We do not accept returns or exchanges on any products unless they are damaged or defective.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us at [shatha.dafai@gmail.com] within [3 days] of receiving the product.
- We will provide instructions on returning the damaged or defective item.
3. Return Shipping:
- Customers are responsible for return shipping costs for damaged or defective items.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Process:
- Once we receive the returned item and confirm its damage or defect, we will process a refund to the original payment method within [7] days.
5. Exceptions:
- We do not accept returns or exchanges for reasons other than damage or defect.
6. Inspection upon Delivery:
- Please inspect your order upon delivery. If you notice any damage to the packaging, report it to the delivery carrier and contact us immediately.
7. Contact Information:
- For any concerns or inquiries related to damaged or defective items, please contact our customer support team at [shatha.dafai@gmail.com]