Who is behind Shatha Dafai?
I'm Shatha Al Dafai, the driving force behind this one-person brand based in Oman. My passion is to create unique, artistic, and top-notch products just for you. Being a solo act, I take immense pride in crafting a shopping experience that's not just a transaction but a personal and delightful journey.
What is Oman Delivery Method?
All Domestic Orders (Oman) will be sent via Wasel Lee Om. company Please allow 2-3 business days for the package to be dispatched. Once dispatched, The Company will contact your number for delivery. Orders should arrive between 1-2 business days.
Do you ship internationally?
Yes, we ship internationally to the following countries:
GCC Countries: Saudi Arabia, Kuwait, United Arab Emirates, Bahrain, Qatar, Iraq, Germany, Greece, Hungary, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Austria, Cyprus, Denmark, France, Switzerland United Kingdom, Canada, United States, Australia, New Zealand, Cameroon, Egypt, Gabon, Libya, Nigeria, South Africa, Sudan, Jordan, Lebanon, Malaysia, Pakistan, Philippines, Russia, Singapore, South Korea, Sri Lanka, Thailand, Bangladesh, Brunei, China, India, Indonesia, Japan.
All International Orders will be sent by Aramex (Express courier). Please allow 2-3 business days for the package to be dispatched. Tracking number will be sent to your email once it’s dispatched. Please allow 24-48 hours for the tracking number to be updated. Your package will arrive within approximately 3-10 business days.
Do you ship to PO boxes?
Sadly, we can’t ship packages to PO boxes.
What are the shipping Rates?
Oman: Flat rate of $5.20
Shipping costs will be calculated during checkout depending on weight for the following:
GCC Countries (Saudi Arabia, Kuwait, United Arab Emirates, Bahrain, Qatar & Iraq): Shipping starts from $12.99 (including tracking)
Rest of the world (Germany, Greece, Hungary, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Austria, Cyprus, Denmark, France, Switzerland United Kingdom, Canada, United States, Australia, New Zealand, Cameroon, Egypt, Gabon, Libya, Nigeria, South Africa, Sudan, Jordan, Lebanon, Malaysia, Pakistan, Philippines, Russia, Singapore, South Korea, Sri Lanka, Thailand, Bangladesh, Brunei, China, India, Indonesia, Japan) : Shipping starts from $25 (including tracking)
Do i have to pay import taxes or customs duties?
We do not take responsibility of duties and fees mandated by customs. On all international orders, import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
Do you offer Free Shipping?
Yes, we offer Free Shipping on orders over $100 USD.
What’s the website currency?
All products are in US Dollars.
What payment methods do you accept?
Online Payment by credit cards, debit cards, PayPal and secure online payment gateways are accepted. Check out the list in the footer of the website.
Why Am I Facing Issues Paying With Card?
If you are based outside the MENA Region (S/N America, Europe ... etc) kindly make sure your Card is activated; has 3DSecure (Visa Secure or MasterCard ID Check). You may need to contact your Bank to enable the 3D security for your card to receive an OTP to continue with checkout.
We advise customers from Outside the MENA Region to use PayPal for a faster checkout & a better shopping experience.
How can I track my order?
Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this information to monitor the status and estimated delivery time of your package.
Can I modify or cancel my order after placing it?
We strive to process orders quickly, but if you need to make changes or cancel your order, please reach out to us as soon as possible. We'll do our best to accommodate your request.
What happens if my package is lost or stolen after it's been delivered?
While we strive to provide a secure and reliable shipping experience, once a package has been delivered to the specified address, our responsibility concludes. We recommend ensuring someone is available to receive the package upon delivery or choosing a secure delivery location. In the unfortunate event of a lost or stolen package, we advise reaching out to the shipping carrier directly to initiate an investigation.
What is the copyright and intellectual property policyfor Shatha Dafai?
All artworks are subject to copyright and any reproduction or use of any artwork created by Shatha Al Dafai without permission will be infringing copyright.
All content on our website, including images, text, and product designs, is the property of Shatha Dafai and is protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited. If you have any questions or concerns regarding our copyright policy, please contact us. We appreciate your respect for our creative work.