FAQ


About Shipping & delivery

  • All Domestic Orders will be sent via MANDOOB. Please allow 2-3 business days for the package to be dispatched. Once dispatched, orders should arrive between 2-5 days (due to COVID-19 delays).
  • We ship internationally. All International Orders will be sent by Aramex (Express courier). Please allow 4-7 business days for the package to be dispatched. Tracking number will be sent to your email once it’s dispatched. Please allow 24-48 for the tracking number to be updated. Your package will arrive within approximately 5-14 business days.
  • We don’t ship to PO Boxes
  • We do not take responsibility for lost, missing or stolen packages, or duties and fees mandated by customs.

 

About Returns & Exchanges

  • All sales are final. We don't accept returns or exchanges. But kindly contact us at shatha.dafai@gmail.com if you have any problems with your order.

 

About Payment

  • Online Payment by credit cards & PayPal are accepted. Check out the list in the footer of the website!

 

About Collaboration

 

About Copyright & intellectual property

  • All artworks are subject to copyright and any reproduction or use of any artwork created by Shatha Al Dafai without permission will be infringing copyright.

 

Got A Question? Reach out to us at shatha.dafai@gmail.com