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FAQ

About Shipping & Delivery

  • All Domestic Orders (Oman) will be sent via Wasel Lee Om. company Please allow 2-3 business days for the package to be dispatched. Once dispatched, The company will contact your number for delivery. orders should arrive between 2-3 business days. 
  • We ship internationally. All International Orders will be sent by Aramex (Express courier). Please allow 4-7 business days for the package to be dispatched. Tracking number will be sent to your email once it’s dispatched. Please allow 24-48 hours for the tracking number to be updated. Your package will arrive within approximately 5-14 business days.
  • We don’t ship to PO Boxes
  • We do not take responsibility for lost, missing or stolen packages, or duties and fees mandated by customs.

About Shipping Rates

  • Oman: Flat rate of $5.20

Shipping costs will be calculated during checkout depending on weight for the following:

  • GCC Countries (Saudi Arabia, Kuwait, United Arab Emirates, Bahrain, Qatar & Iraq): Shipping starts from $12.99 (including tracking)
  • Rest of the world (Germany, Greece, Hungary, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Austria, Cyprus, Denmark, France, Switzerland United Kingdom, Canada, United States, Australia, New Zealand, Cameroon, Egypt, Gabon, Libya, Nigeria, South Africa, Sudan, Jordan, Lebanon, Malaysia, Pakistan, Philippines, Russia, Singapore, South Korea, Sri Lanka, Thailand, Bangladesh, Brunei, China, India, Indonesia, Japan) : Shipping starts from $25 (including tracking)

    About Website Currency

    • All products are in US Dollars. You can change the currency from the box that appears in the bottom left corner of the website.

    About Payment

    • Online Payment by credit cards & PayPal are accepted. Check out the list in the footer of the website.

    • Why Am I Facing Issues Paying With Card?

       

      If you are based outside the MENA Region (S/N America, Europe  ... etc) kindly make sure your Card is activated; has 3DSecure (Visa Secure or MasterCard ID Check). You may need to contact your Bank to enable the 3D security for your card to receive an OTP to continue with checkout.
    • We advise customers from Outside the MENA Region to use PayPal for a faster checkout & a better shopping experience.

        About Returns & Exchanges

        • All sales are final. We don't accept returns or exchanges. But kindly contact us at shatha.dafai@gmail.com if you have any problems with your order.

        About Collaboration

        About Copyright & intellectual property

        • All artworks are subject to copyright and any reproduction or use of any artwork created by Shatha Al Dafai without permission will be infringing copyright.

         

        Got A Question? Reach out to us at shatha.dafai@gmail.com